Case Study: BriteClaims – Vendor Management

Summary

Using a collaborative design approach and a focus group based validation method, built out a vendor management tool inside a SAAS claims processing application.

Methods & Techniques

Assumption declaration, wireframing, prototyping, focus groups


The Problem to be Solved

When claims adjusters are working on an insurance claim, one of their primary responsibilities is managing contacts that are associated with a claim. These contacts can be insureds, claimants or vendors. Collectively, these contacts are often called ‘parties’ in a claims system.

Vendors represent contacts that provide a service for a claim (auto repair, property inspection, consultation, etc.) and require payment. Since vendors act as points of contact and potential payees on a claim, their management inside a claim file needs to be handled carefully.

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