Summary

Using a collaborative design approach and a focus group based validation method, built out a vendor management tool inside a SAAS claims processing application.

Methods & Techniques

Assumption declaration, wireframing, prototyping, focus groups

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The Problem to be Solved

When claims adjusters are working on an insurance claim, one of their primary responsibilities is managing contacts that are associated with a claim. These contacts can be insureds, claimants or vendors. Collectively, these contacts are often called ‘parties’ in a claims system.

Vendors represent contacts that provide a service for a claim (auto repair, property inspection, consultation, etc.) and require payment. Since vendors act as points of contact and potential payees on a claim, their management inside a claim file needs to be handled carefully.

Continue reading “Case Study: BriteClaims – Vendor Management” →